FAQs

Our most frequently asked questions

Q1: What types of bridal hair accessories do you offer?
We provide a wide range of bridal hair accessories, including embellished combs, tiaras, hairpins, and floral headpieces—perfect for every bridal style from classic to modern.

Q2: How do I choose the right accessory for my wedding hairstyle?
Consider your overall bridal look and hairstyle. For elegant updos, hair combs and pins work beautifully, while headbands and tiaras suit both updos and flowing hair. Match your accessory to your dress and personal style for the best effect.

Q3: Can I wear a veil and a hair accessory together?
Absolutely! Many brides layer a veil with a hair comb, pin, or tiara for extra impact. Place the veil first, then secure your accessory on top for a seamless look.

Q4: Are your bridal accessories suitable for all hair types?
Yes, our accessories are designed to work with various hair types, from fine to thick and short to long. Let us know your hair type when ordering so we can recommend the best options.

Q1: What makes your big scrunchies different?
Our oversized scrunchies are handcrafted using premium, gentle fabrics for a chic look that minimizes breakage and creases. They make any hairstyle a statement.

Q2: How do I style large scrunchies?
Wear them around a messy bun, a high ponytail, or even on your wrist as a trendy accessory. Their volume adds flair and drama to any look.

Q3: Are your scrunchies suitable for hair extensions or sensitive hair?
Yes! Our silk and soft fabric scrunchies glide through hair and extensions without pulling, making them ideal for delicate or chemically treated hair.

Q4: How do I care for my scrunchie to keep it looking new?
Handwash with a gentle, pH-neutral detergent and line dry. Avoid harsh chemicals and heat styling for longest life.

Q1: How should I clean my hair accessories?
For fabric pieces, like scrunchies, gentle handwashing with mild detergent is best. For gemstone or metal accessories, use a soft, damp cloth and avoid harsh chemicals.

Q2: What’s the best way to store my accessories?
Store items in a cool, dry place away from direct sunlight. Keep them in pouches or boxes to prevent damage and tangling.

Q3: How do I prevent breakage when using hair accessories?
Always handle hair and accessories gently. Avoid tight hairstyles and opt for accessories with soft, non-slip materials to minimize breakage and stress on your hair.

Q4: Can I use heat styling tools with your accessories?
Remove accessories before using heat styling tools to prevent material damage and ensure safety.

Q1: Where are your products made?
All Zapota Hair accessories are handcrafted with care in the UK and France.

Q2: How quickly will I receive my order?
Most orders are processed within 1–3 business days and shipped via secure, trackable methods. Shipping time varies by location.

Q3: Can I customize a hair accessory?
Yes! We offer customization options for many products. Simply contact us with your design ideas or requirements.

Q4: What if my order arrives damaged?
If your product arrives damaged, please contact our support team immediately. We will resolve the issue and arrange for a replacement or refund.

Q1: Are your gemstones ethically sourced?
We strive to source all gemstones and materials from ethical, non-exploitative suppliers.

Q2: Do you offer guidance on choosing the right accessory?
Yes—reach out with your questions or for style advice, and our team will be happy to help!

Q3: Do you ship internationally?
Yes, Zapota Hair ships worldwide. Shipping fees and delivery times vary by destination.

Q4: How can I contact Zapota Hair?
You can contact us through our website’s contact form or by emailing our support team. We’ll be happy to assist with any inquiries.

Explore our collections

Bridal

Fashion

Faded Faces

Floral Flourish

Pavot Angles

If you have more questions, feel free to reach out to us using the form below.